What is your warranty policy?

All Barroccu & Co products include a 1-year warranty covering manufacturing defects.
To make a claim, email info@barroccuandco.com with:

• Your order number or proof of purchase

• Photos/details of the issue

Please note: our warranty does not cover damage caused by misuse, improper care, or altered/personalised products.

Is my payment and personal information secure?

Yes. All transactions on Barroccu & Co are processed via secure, encrypted servers.
We never store credit card details, and we support PayPal for additional protection.

What is your privacy policy?

We do not share or sell personal data to any third parties.
For full details, see our Privacy Policy.

How can I hear about new product releases?

Our limited-edition cloths often sell out.
To be notified first, follow our Journal, email updates, and social channels.

Is the artwork on your cloths original?

Yes. Every design is a B&Co exclusive, created by award-winning visual artist Joann Randles.
Nothing is stock, templated, or pattern-generated — each design is crafted through Joann’s fine-art process.

Can I buy the original artwork?

Sometimes. Joann accepts selected commissions and may sell original pieces privately.
Learn more on our Our Story page.

Do you offer free delivery?

Yes — UK delivery is free.
International shipping costs are calculated at checkout.

How long will my order take to arrive?

Estimated delivery times:

• UK: 1–3 business days

• Europe: 2–5 business days

• US & Canada: 3–7 business days

• Rest of world: 5–10 business days

Delivery times are estimates and may vary due to customs or carrier delays.

Will I receive tracking information?

Yes. A tracking link is emailed once your order is dispatched.

Can you ship to PO boxes?

Unfortunately, no — a signature is required for delivery.

Will my card be charged immediately?

Yes, orders are charged at checkout.

How do I track my order?

Your dispatch email includes a tracking link.
If you have not received it, contact info@barroccuandco.com.

Can I change or cancel my order?

Email info@barroccuandco.com as soon as possible.
If the order has already shipped, it will need to be returned following our Returns Policy.

What payment methods do you accept?

All major debit/credit cards and PayPal.

What are my payment options?
We accept all major debit and credit cards. If you would like to discuss any payment enquiries, please contact us on info@barroccuandco.com

What is your returns policy?

Items can be returned within 14 days if:

• Unused and in original condition

• Includes pouch/card/packaging

• Not personalised or custom

• Accompanied by proof of purchase

Please see our Returns page for full details.

What makes Barroccu & Co cloths different?

Our cloths use a premium, high-density microfibre blend developed with a specialist manufacturer.
They are:

• Oversized (43×30 cm)

• Ultra-soft and lint-free

• Safe for all optical coatings

• Washable and long-lasting

• Printed with original artwork

What surfaces can I clean?

Everything.
Our microfibre is safe for:

• Glasses & sunglasses

• Camera lenses

• Screens & displays

• Smartphones & tablets

• Car touchscreens

• Jewellery, glassware, and more

Will the cloth scratch my lenses?

No.
The fibres are ultra-fine and safe for all coatings — provided the cloth is kept clean and stored properly.

How long will my cloth last?

With correct care, many years.
Even with daily use, the cloth remains effective when washed and air-dried periodically.

Can I use the cloth dry?

Yes — it removes oils, fingerprints, and dust without chemicals.
You may also use it with your preferred lens-safe cleaning solution (avoid anything containing bleach or abrasives).

How should I wash the cloth?

• Hand wash in lukewarm water

• Use a tiny amount of mild dish soap

• Do not use fabric softener or bleach

• Air dry only

• Avoid washing with cotton — it clogs the fibres

See our Cloth Care page for full guidance.

How should I store my cloth?

Keep it inside the supplied protective pouch to prevent lint and dust.
At home, a clean drawer or case works perfectly.

Can I use them dry or do I have to use a chemical cleanser to clean?

All of our cleaning cloths are especially effective when used dry or with water. You can quickly and easily remove oil and fingerprints with just a swipe. Our cloths can also be used with the cleaning solution of your preference (do not use fabric softeners). Stay away from solutions that contain bleach or other corrosive ingredients.

How do I clean your cloths?

Clean (Dry)

We recommend that you wash them only when you notice that dirt and grime cannot be removed by simply shaking dirt and dust off.

Cleaning (wet)

Our cloths can also be hand washed with warm water. The warm water opens up the microfibres, allowing them to release the locked in dirt. Avoid clogging microfibre pores by washing microfibre separate from cotton. Air dry only (no machine dry).

Do you recommend to wash them with detergent?

WE DO NOT recommend using detergent because of its high grade of microfiber that can trap detergent in-between the fibers. That will eventually accumulate and diminish its efficiency.

CLICK HERE FOR MORE INFO

Do you offer wholesale?

Yes.
Please contact info@barroccuandco.com for stockist and wholesale enquiries.