Barroccu & Co · Customer information

Questions, clearly answered.

Practical answers about ordering, delivery, returns, cleaning cloths, The Signature Eyewear Necklace and our sets.

For detailed policies, the dedicated Shipping, Returns, Privacy and Terms pages remain the authoritative sources.

Start here

Which part of your eyewear routine are you solving?

Barroccu & Co is built around two complementary parts of eyewear ownership: caring for optical surfaces and carrying eyewear during the periods when it is not being worn.

Explore the complete Eyewear Accessories collection →

01

Optical Care

For cleaning glasses, sunglasses, camera lenses and other optical surfaces with oversized optical-grade microfibre.

Explore the cleaning cloths →
02

Optical Carry

For the moments between periods of wear — when glasses or sunglasses have been removed but remain part of your everyday routine.

Explore Optical Carry →
03

Carry & Care

The two routines together: The Signature Eyewear Necklace paired with your choice of oversized optical-grade cloth.

Explore Carry & Care →

Ordering

Buying from Barroccu & Co.

Straightforward information about payment, orders and getting help before dispatch.

When is payment taken?

Payment is taken when your order is placed successfully at checkout.

Which payment methods can I use?

Available payment and express-checkout options are shown securely at checkout. The exact options displayed can depend on your device, browser and location.

Can I change or cancel an order after placing it?

Please contact us as soon as possible. If an order has not yet been processed or dispatched, we will help where we can. Once an order has entered dispatch, the relevant returns arrangements apply.

Contact Barroccu & Co

Where can I find your Privacy Policy and Terms & Conditions?

You can read our Privacy Policy and Terms & Conditions at any time.

Shipping & delivery

From us to you.

Delivery estimates are guidance rather than guarantees and can be affected by carriers, customs and local services.

Do you offer complimentary UK delivery?

Yes. Standard UK delivery is complimentary on Barroccu & Co orders.

How long does delivery usually take?

Our current estimated delivery times are:

  • UK: 1–3 business days
  • Europe: 3–5 business days
  • US & Canada: 6–7 business days
  • Rest of the World: 6–7 business days

These are estimates only. Customs, local postal services and other carrier delays can affect delivery times.

Can I request tracked or signed-for delivery?

Yes. If you require a tracked or signed-for service, contact us immediately after placing your order so we can advise on the available arrangement.

info@barroccuandco.com

Do you ship internationally?

Yes. International delivery is available to supported destinations, with applicable shipping costs calculated at checkout.

Can you deliver to a PO Box?

We are currently unable to ship to PO Boxes, as a signature may be required depending on the postal service used.

Where can I read the complete shipping information?

Visit our Shipping Information page for the current delivery information and special-delivery guidance.

Returns

Shop with confidence.

This FAQ provides the customer-friendly summary. The dedicated Returns page contains the full current conditions.

What is your returns period?

Change-of-mind returns may be requested within 30 days of receiving your order, subject to the applicable return conditions.

What condition should a returned item be in?

Products being returned because you have changed your mind should be unused and returned with the original product presentation and packaging, subject to the full conditions of our Returns Policy.

Where can I read the full Returns Policy?

Please read our Returns & Exchanges page for the complete and current return conditions.

Optical Care

Oversized care for optical surfaces.

Our Optical Care collection uses the same oversized 43 × 30 cm optical-grade microfibre across the limited-edition designs.

What makes the Barroccu & Co cloth different from a small glasses cloth?

Each Barroccu & Co cloth measures 43 × 30 cm. The oversized format provides substantially more clean surface area, making it easier to move to a fresh part of the cloth rather than repeatedly wiping with an area already carrying facial oils and contamination.

What can I use the cloth to clean?

Our optical-grade microfibre is created for coated eyewear, sunglasses, camera lenses and other optical surfaces that benefit from careful cleaning.

Always follow any specialist care instructions supplied by the manufacturer of the lens, coating or optical equipment you are cleaning.

Can I use the cloth on coated lenses?

Yes. The optical-grade microfibre is intended for modern coated eyewear and camera lenses. Before wiping, make sure the cloth and optical surface are free from loose grit or abrasive debris.

Can I use the cloth dry?

Yes. For normal fingerprints, oils and light contamination, the cloth can be used dry with gentle pressure. For heavier contamination, a suitable lens-cleaning solution may be used where appropriate.

When should I wash my microfibre cloth?

Wash the cloth when contamination begins to affect its performance — for example, if it starts leaving faint streaks or redistributing oils rather than lifting them cleanly.

How should I wash the cloth?

Use lukewarm water and a small amount of mild, fragrance-free soap or detergent. Do not use fabric softener or bleach, rinse thoroughly and allow the cloth to air dry.

For the complete hand-washing, machine-washing, drying and storage routine, read our Microfibre Cloth Care Guide.

How should I store the cloth between uses?

Allow the cloth to dry completely after washing, then store it in its Barroccu & Co pouch so it remains separate from loose dust, lint and everyday items that could contaminate the cleaning surface.

Does every individual cloth include a storage pouch?

Yes. Each individual Barroccu & Co Optical Care cloth is supplied with its own storage pouch.

Are all four cloth designs the same specification?

Yes. Ferns, Maple, Cacti and Blossom of Colour share the same oversized 43 × 30 cm optical-grade format. The artwork changes; the core Optical Care specification does not.

Optical Carry

What happens between periods of wear.

Optical Carry is the Barroccu & Co category concerned with the everyday moments when glasses or sunglasses are removed but remain part of your routine.

Optical Carry is not the same as long-term storage.

Cases and other storage methods have their own role. Optical Carry focuses on the shorter transition between wearing, removing, carrying and returning eyewear to wear.

What is Optical Carry?

Optical Carry is Barroccu & Co's approach to the periods between wearing eyewear. It considers the repeated everyday routine of wearing glasses or sunglasses, removing them, carrying them for a period and returning them to wear.

What is an eyewear necklace?

An eyewear necklace is worn around the neck and provides a central holder or loop into which eyewear can be placed after it has been removed.

The necklace itself can remain independent of the glasses while the eyewear is being worn.

How is an eyewear necklace different from a traditional glasses chain or cord?

A traditional glasses chain or cord normally attaches to both arms of the eyewear and remains connected while the glasses are worn or carried.

A holder-style eyewear necklace such as The Signature is worn independently. When the eyewear is removed, one temple arm is placed through the central Signature Loop.

Is Optical Carry another name for a glasses case?

No. Optical Carry and protective storage serve different needs. Optical Carry concerns the shorter periods between wearing eyewear, while a suitable case may be preferred when eyewear is being put away, transported or when fuller protection is required.

Where can I learn more about Optical Carry?

Start with Optical Carry or explore the Optical Carry Guide.

The Signature · Eyewear Necklace

The first Optical Carry edition.

Practical guidance on using, adjusting and caring for The Signature, plus the frame-fit details to check before choosing.

What is The Signature Eyewear Necklace?

The Signature is Barroccu & Co's first Optical Carry eyewear necklace. It uses an all-black braided cord, rear sliding adjuster and central matte-black triangular Signature Loop.

How do I use The Signature?

Wear the necklace independently. When you remove your eyewear, place one temple arm through the central Signature Loop. When the eyewear is needed again, lift it from the loop and return it to wear.

View the full instructions and demonstration →

Which glasses is The Signature suitable for?

The Signature is designed with thicker, larger acetate glasses and sunglasses in mind. Compatibility depends on the shape, thickness and contact points of the individual frame; it is not a universal-fit holder.

Very thin wire frames may be less suited. Check the dimensions and fit guidance on The Signature product page before choosing.

What are The Signature's dimensions?

The Signature measures 46.5 cm overall. The tightly braided black nylon cord is 5 mm in diameter.

The Signature Loop measures 31 mm across its internal width and 38 mm in overall height.

How much does The Signature weigh?

The complete necklace weighs approximately 23.6 g, including the cord and hardware.

Can I adjust the length?

The main overall length is fixed at 46.5 cm. A single rear sliding adjuster allows the wearing position to be fine-tuned so you can alter where the Signature Loop sits against the body.

Remove eyewear from the loop before making an adjustment.

What is the Signature Loop?

The Signature Loop is the matte-black triangular opening at the centre of the necklace. It is the point through which one temple arm of compatible eyewear is placed during carrying.

Does The Signature attach to both arms of the glasses?

No. Unlike a traditional attached chain or cord, The Signature does not use two end attachments. The eyewear is placed through the single central Signature Loop after removal.

Does The Signature prevent glasses from falling or being lost?

No such guarantee is made. The Signature is a considered way to carry compatible eyewear between periods of wear; it is not described as an anti-loss, fall-prevention or protective device.

Does The Signature include a pouch?

Yes. The Signature includes a black Barroccu & Co drawstring storage pouch measuring approximately 8 × 10 cm.

How should I care for The Signature?

Wipe the necklace gently with a soft, dry cloth. Do not machine wash it. Remove the eyewear before storing the necklace and keep it in its supplied pouch when not in use.

Avoid prolonged immersion in water and direct contact with perfume, hairspray or corrosive chemicals. Wash a cleaning cloth separately according to its own care instructions.

Where can I check The Signature's availability?

Current price, stock status and ordering options are shown on The Signature product page. If it is marked out of stock, it cannot currently be ordered.

Collections & sets

What comes in your set.

The Three-Cloth Collection brings three cloths together. Carry & Care pairs the necklace with one cloth. Here is how the contents and choices differ.

What is included in the Three-Cloth Collection?

The set includes Ferns, Maple and Blossom of Colour. Each cloth measures 43 × 30 cm and has its own protective storage pouch: three cloths and three pouches in total.

View the Three-Cloth Collection →

What is included in the necklace and cloth set?

Carry & Care includes one Signature eyewear necklace and one oversized 43 × 30 cm optical-grade cleaning cloth in your chosen design. Each accessory has its own protective pouch: one necklace, one cloth and two pouches.

Eyewear is not included. Check The Signature's frame suitability before choosing the set.

View the necklace and cloth set →

Can I choose the cloth in Carry & Care?

Yes. On our website you can choose Blossom of Colour, Maple, Ferns or Cacti, subject to availability. Select your preferred design on the Carry & Care product page before adding the set to your bag.

The Amazon set is supplied with Blossom of Colour; it does not offer the same cloth-design choice.

Can I choose the designs in the Three-Cloth Collection?

The Three-Cloth Collection contains the fixed combination of Ferns, Maple and Blossom of Colour. It is different from Carry & Care, where you choose one cloth to accompany the necklace.

How do I care for the two accessories in Carry & Care?

Care for the necklace and cloth separately. Wipe the necklace gently with a soft, dry cloth; do not machine wash it. Wash the microfibre cloth according to its cloth-care instructions and let it dry fully before returning it to its pouch.

Artwork & design

Optical care with a point of view.

The artwork is part of the object, not an afterthought.

Is the artwork on the Barroccu & Co cloths original?

Yes. The Optical Care designs use original artwork created for Barroccu & Co by visual artist Joann Randles.

Do the different designs perform differently?

No. The current cloth designs share the same 43 × 30 cm optical-grade format. Choose according to the artwork and colour you prefer; the underlying Optical Care specification remains the same.

Where can I learn more about Barroccu & Co and the artwork?

Visit Our Story to learn more about the thinking behind Barroccu & Co.

Wholesale & stockists

For optical, retail & professional partners.

Selected Barroccu & Co products may be available for trade, professional and stockist enquiries.

Do you work with opticians and independent stockists?

Yes. We welcome suitable enquiries from independent opticians, eyewear specialists and selected retail partners.

How can I make a wholesale or stockist enquiry?

Please contact Barroccu & Co with information about your business and enquiry.

Do you offer bespoke or corporate orders?

Selected bespoke and corporate enquiries may be considered depending on the product, quantity and project. Contact us with the details of what you have in mind.

Still need an answer?

Some questions are better answered personally.

If your question is not covered here, contact Barroccu & Co and tell us what you need help with.

Contact Barroccu & Co