Your privacy, clearly explained.

The information we receive depends on how you use Barroccu & Co.

We use personal information only where we have a lawful reason to do so.

This may include using information to:

• process, fulfil and deliver your order;
• administer your customer account;
• process payments and refunds;
• provide customer service and respond to enquiries;
• manage returns, complaints or problems with an order;
• maintain the security and operation of the website;
• understand how the website is being used;
• maintain appropriate business, tax and transaction records;
• comply with legal or regulatory obligations; and
• send marketing communications where we have an appropriate lawful basis to do so.

Depending on the activity, our lawful basis may be that processing is necessary to perform a contract with you, to comply with a legal obligation, because we have a legitimate interest in operating and improving Barroccu & Co, or because you have given consent.

When you place an order, we use the information provided at checkout to accept and administer your purchase, take payment, communicate about the order and arrange delivery.

Our website uses WooCommerce to provide ecommerce and customer-account functionality.

Payments may be processed by Stripe or PayPal, depending on the payment method you choose. Apple Pay or Google Pay may also be available through the relevant payment service.

Where an order needs to be delivered, the information required for fulfilment may be provided to Royal Mail and other service providers involved in completing the delivery.

Barroccu & Co uses MailerLite to help manage email subscriptions, including mailing lists and product waitlists.

Where you have subscribed to receive marketing, we may use your email address to send relevant Barroccu & Co news, product information or other communications.

You can unsubscribe from marketing emails at any time using the unsubscribe option included in the message.

Unsubscribing from marketing does not prevent us from sending necessary communications about an order, account, return or other service you have requested.

We use Independent Analytics to help us understand how our website is used and to assess the performance of pages and content.

Analytics information is used to help us understand website activity and improve the experience we provide. We do not use website analytics as a reason to collect unnecessary personal information.

Our website uses cookies and similar technologies for purposes such as operating the shopping basket, remembering appropriate settings, maintaining security and supporting website functionality.

Some storage or access technologies may be necessary for the website or a service you request to function. Other technologies are managed in accordance with the choices and controls presented through our cookie consent system and applicable law.

You can use the cookie controls presented on the website to manage the choices available to you.

We do not sell your personal information.

We may provide personal information to trusted service providers where this is necessary for them to provide services to Barroccu & Co or to you.

These may include providers involved in:

• website hosting and ecommerce;
• payment processing;
• order fulfilment and delivery;
• email and mailing-list services;
• website analytics;
• technical, security and website support; and
• professional, regulatory or legal services where necessary.

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

Some of the technology and service providers used to operate an online business may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we expect the relevant provider or transfer to use appropriate safeguards or another lawful mechanism required by applicable data protection law.

We do not intend to keep personal information for longer than it is reasonably needed.

How long information is retained depends on why it was collected. For example, order and transaction records may need to be retained to meet accounting, tax, legal or record-keeping requirements, while customer-service correspondence may be retained where it remains relevant to an order or enquiry.

Mailing-list information may be retained while you remain subscribed and as necessary to record an unsubscribe request.

We may also retain information where necessary to resolve disputes, prevent fraud, maintain security or meet legal obligations.